Troubleshooting Jabra Elite 65t Problems: A Comprehensive Guide


The Jabra Elite 65t is a popular choice among wireless earbud users, known for its excellent sound quality, comfort, and robust features. However, like any electronic device, it can encounter problems that can be frustrating for users. In this article, we’ll explore common issues with the Jabra Elite 65t, provide detailed troubleshooting steps, and share personal anecdotes to help make the content relatable and engaging.


Common Problems with Jabra Elite 65t

1. Connectivity Issues

One of the most common problems users face with the Jabra Elite 65t is connectivity issues. This can manifest as intermittent audio dropouts, difficulty pairing the earbuds with devices, or one earbud not connecting.

Troubleshooting Steps:

  • Reset the Earbuds: Turn off Bluetooth on your device, then place the earbuds in the charging case. Press and hold the multi-function button on both earbuds for about 10 seconds until the LEDs flash purple.
  • Update Firmware: Ensure your earbuds have the latest firmware by using the Jabra Sound+ app. Firmware updates often fix bugs and improve connectivity.
  • Forget and Re-pair: On your device, forget the Jabra Elite 65t from the Bluetooth settings and then re-pair them.

2. Charging Problems

Another frequent issue is when the Jabra Elite 65t earbuds do not charge properly. This can be due to dirty contacts, a faulty charging case, or battery problems.

Troubleshooting Steps:

  • Clean the Contacts: Use a soft, dry cloth to clean the charging contacts on both the earbuds and the case.
  • Check the Charging Case: Ensure the charging case has enough power. Try charging the case using a different cable and power source.
  • Reset the Earbuds: Perform a hard reset by pressing and holding the multi-function button on both earbuds while they are in the charging case for 10 seconds.

3. Audio Quality Issues

Poor audio quality, such as muffled sound, imbalance between earbuds, or static noise, can detract from the listening experience.

Troubleshooting Steps:

  • Clean the Earbuds: Earwax and debris can block the speaker grills, affecting sound quality. Gently clean the earbuds with a dry cloth or a soft brush.
  • Check Audio Settings: Adjust the audio settings in the Jabra Sound+ app. Use the equalizer to customize the sound to your preference.
  • Ensure Proper Fit: Make sure the earbuds fit snugly in your ears. An improper fit can cause audio leakage and affect sound quality.

4. Call Quality Problems

Some users report issues with call quality, such as the other party not being able to hear them clearly or experiencing echo during calls.

Troubleshooting Steps:

  • Check Microphone Position: Ensure the microphones on the earbuds are not blocked by hair or other objects.
  • Adjust Call Settings: Use the Jabra Sound+ app to adjust call settings. Turn on features like “Find My Jabra” to locate misplaced earbuds, which can also help in ensuring they are correctly positioned for optimal microphone performance.
  • Update Firmware: Keeping the firmware updated can resolve many call quality issues.

Personal Anecdotes and Tips

Finding Peace with Firmware Updates

I remember the first time I experienced connectivity issues with my Jabra Elite 65t. I was on a morning jog, trying to enjoy my favorite podcast, when the audio started cutting out. Frustrated, I decided to look up solutions online. I discovered that a firmware update was available, and after updating, the connectivity issues were resolved. This taught me the importance of keeping firmware up-to-date, as it can prevent many common problems.

The Charging Case Dilemma

Another time, I found my earbuds were not charging despite being placed in the case overnight. After some investigation, I realized that the charging contacts were dirty. A quick clean with a soft cloth fixed the problem instantly. Since then, I’ve made it a habit to regularly clean my earbuds and the case to avoid charging issues.

Customizing Sound for Better Audio Quality

As an audiophile, sound quality is paramount for me. Initially, I was disappointed with the audio quality of my Jabra Elite 65t, finding it a bit flat for my taste. However, after exploring the Jabra Sound+ app and adjusting the equalizer settings, I managed to achieve a sound profile that suited my preferences. This customization turned my listening experience around, and I encourage everyone to explore these settings for optimal sound.

Call Clarity on the Go

I often take work calls while walking, and clear call quality is essential. There was a time when my colleagues complained about echo and background noise during our calls. I found that adjusting the call settings in the Jabra Sound+ app and ensuring the microphones were unobstructed significantly improved the call quality. Now, my calls are clear, and my colleagues no longer have issues hearing me.

Preventive Measures

Regular Cleaning

Regular cleaning of your Jabra Elite 65t can prevent many issues. Use a dry cloth or a soft brush to clean the earbuds and the charging case. Avoid using water or harsh chemicals that can damage the components.


Firmware Updates

Always keep your earbuds’ firmware updated. Firmware updates often include bug fixes, performance improvements, and new features that enhance the overall experience.

Proper Storage

When not in use, store your earbuds in the charging case to protect them from dust, debris, and physical damage. Ensure the case is closed securely to prevent the earbuds from falling out.

Avoid Extreme Conditions

Avoid exposing your Jabra Elite 65t to extreme temperatures, moisture, and direct sunlight. These conditions can damage the battery and other components, leading to performance issues.


The Jabra Elite 65t is a fantastic pair of wireless earbuds that offer great sound quality and a host of features. However, like any electronic device, it can encounter problems. By following the troubleshooting steps outlined in this article, you can resolve most common issues and enjoy a seamless audio experience. Remember to keep your earbuds clean, update the firmware regularly, and store them properly to prevent future problems. With these tips, you can make the most of your Jabra Elite 65t and enjoy uninterrupted music, podcasts, and calls.

Whether you’re a casual listener or an audiophile, taking good care of your earbuds ensures they stay in top condition and deliver the best possible performance. So, next time you encounter an issue with your Jabra Elite 65t, refer back to this guide and troubleshoot with confidence. Happy listening!

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