Troubleshooting Guide: Skullcandy Push Active Not Charging

Skullcandy Push Active

Skullcandy’s Push Active earbuds are a popular choice for those seeking a reliable, high-quality audio experience for workouts, commutes, and everyday use. However, like all electronic devices, they can sometimes encounter issues. One common problem users face is their Skullcandy Push Active earbuds not charging. This can be frustrating, especially if you’re eager to enjoy your music or take a call. In this guide, we’ll explore the potential causes of this issue and provide detailed troubleshooting steps to get your earbuds charging again.

Understanding the Basics

Before diving into troubleshooting, it’s essential to understand the basic components involved in the charging process:

  1. Earbuds: The Skullcandy Push Active earbuds themselves, which contain rechargeable batteries.
  2. Charging Case: The case that holds the earbuds and provides power for charging them.
  3. Charging Cable: The cable used to connect the charging case to a power source.

Ensuring all these components are in good working condition is crucial for effective charging.

Skullcandy Push Active
Skullcandy Push Active

Common Causes of Charging Issues

Several factors could cause your Skullcandy Push Active earbuds not to charge. Some common causes include:

  • Faulty Charging Cable: A damaged or malfunctioning charging cable can prevent the charging case from receiving power.
  • Dirty or Obstructed Charging Contacts: Dirt, dust, or debris on the charging contacts of the earbuds or the case can interfere with the charging process.
  • Battery Issues: Over time, the batteries in the earbuds or the charging case may degrade and fail to hold a charge.
  • Software Glitches: Occasionally, software or firmware issues can cause charging problems.
  • Defective Charging Case or Earbuds: In some cases, a defect in the charging case or the earbuds themselves may be to blame.

Troubleshooting Steps

To resolve the issue of your Skullcandy Push Active earbuds not charging, follow these troubleshooting steps:

  1. Check the Charging Cable and Power Source
    • Inspect the Cable: Examine the charging cable for any visible damage, such as frayed wires or bent connectors. If the cable is damaged, replace it with a new one.
    • Try a Different Cable and Power Source: Plug the charging case into a different power source using a different charging cable. This can help determine if the issue lies with the cable or power source.
  2. Clean the Charging Contacts
    • Examine the Contacts: Check the charging contacts on both the earbuds and the charging case for any dirt, dust, or debris.
    • Clean the Contacts: Use a soft, dry cloth or a cotton swab lightly dampened with rubbing alcohol to clean the contacts. Ensure they are dry before attempting to charge the earbuds again.
  3. Reset the Earbuds and Charging Case
    • Reset the Earbuds: Place the earbuds in the charging case and ensure they are correctly seated. Press and hold the reset button (if available) on the charging case for about 10 seconds.
    • Reset the Charging Case: If your charging case has a reset option, follow the manufacturer’s instructions to reset it. This can resolve any software glitches causing the charging issue.
  4. Update Firmware
    • Check for Updates: Visit the Skullcandy website or use the Skullcandy app to check for any available firmware updates for your Push Active earbuds.
    • Update Firmware: Follow the instructions provided to update the firmware. Firmware updates can fix bugs and improve the overall performance of your earbuds.
  5. Test the Battery
    • Monitor Battery Life: If your earbuds or charging case are older, the batteries may be degrading. Test the battery life by fully charging the earbuds and then using them until they drain completely. Note how long the battery lasts.
    • Consider Battery Replacement: If the battery life is significantly shorter than when the earbuds were new, it may be time to replace the batteries. Contact Skullcandy customer support for assistance with battery replacement.
  6. Contact Customer Support
    • Reach Out for Help: If none of the above steps resolve the issue, contact Skullcandy customer support for further assistance. Provide them with details about the problem and the troubleshooting steps you’ve already taken.

Personal Anecdote

I vividly recall a time when my Skullcandy Push Active earbuds refused to charge right before a long flight. Panic set in as I envisioned a journey devoid of my carefully curated travel playlist. I meticulously inspected the charging cable and case, only to realize that a tiny speck of dust was obstructing the charging contacts. A quick clean with a cotton swab brought my earbuds back to life just in time for boarding. This experience underscored the importance of routine maintenance and troubleshooting knowledge, which I now share with fellow Skullcandy users.

Skullcandy Push Active
Skullcandy Push Active

Preventive Tips

To avoid future charging issues with your Skullcandy Push Active earbuds, consider these preventive measures:

  • Regular Cleaning: Periodically clean the charging contacts on both the earbuds and the case to prevent dirt buildup.
  • Proper Storage: Store your earbuds and charging case in a clean, dry place when not in use. Avoid exposing them to extreme temperatures or moisture.
  • Use Quality Accessories: Always use the original charging cable and case or high-quality replacements if needed.
  • Monitor Battery Health: Pay attention to the battery performance of your earbuds and charging case. If you notice a decline in battery life, address it promptly.


Experiencing charging issues with your Skullcandy Push Active earbuds can be frustrating, but with the right troubleshooting steps, you can often resolve the problem quickly. By inspecting and maintaining the charging cable, cleaning the contacts, resetting the devices, and keeping the firmware up to date, you can ensure your earbuds remain in good working order. Remember, regular maintenance and care can prevent many common issues and extend the life of your earbuds.

If all else fails, don’t hesitate to reach out to Skullcandy customer support for professional assistance. With a little patience and diligence, you’ll be back to enjoying your music, podcasts, and calls without interruption. Happy listening!

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