Jabra Elite 4 Active Issues: A Comprehensive Guide


The Jabra Elite 4 Active earbuds have gained popularity for their excellent sound quality, comfort, and robust features tailored for an active lifestyle. However, like any tech product, they are not without their issues. This article explores common problems users face with the Jabra Elite 4 Active earbuds, provides troubleshooting tips, and shares personal anecdotes to offer a relatable and engaging perspective.


Introduction to Jabra Elite 4 Active

The Jabra Elite 4 Active earbuds are designed for fitness enthusiasts and those who lead an active lifestyle. They boast features like active noise cancellation (ANC), secure fit, and sweat resistance. Despite their impressive specs, some users have reported issues that can impact the overall experience.

Key Features of Jabra Elite 4 Active

  1. Active Noise Cancellation (ANC): Reduces unwanted background noise for a more immersive audio experience.
  2. Water and Sweat Resistance: Rated IP57, making them suitable for intense workouts and outdoor activities.
  3. Secure Fit: Designed to stay in place during physical activities.
  4. Long Battery Life: Up to 7 hours of battery life on a single charge, with a total of 28 hours using the charging case.
  5. Customizable Sound: Through the Jabra Sound+ app, users can adjust the EQ settings to their preferences.

Common Issues with Jabra Elite 4 Active

1. Connectivity Problems

One of the most reported issues is connectivity problems, including difficulty pairing the earbuds with devices and frequent disconnections.

Personal Anecdote: During my morning runs, I rely heavily on my Jabra Elite 4 Active earbuds for motivation. However, I encountered intermittent disconnection issues, particularly when running in areas with a lot of wireless interference. It was frustrating to have my music cut out mid-stride, disrupting my flow.

Troubleshooting Tips:

  • Ensure Proper Pairing: Make sure the earbuds are in pairing mode and your device’s Bluetooth is turned on. If the earbuds do not appear in the device list, try resetting the Bluetooth connection.
  • Keep Devices Close: Maintain a close distance between the earbuds and the connected device to ensure a stable connection.
  • Update Firmware: Use the Jabra Sound+ app to check for and install firmware updates, which can fix connectivity bugs.

2. Sound Quality Issues

Some users have reported issues with sound quality, such as muffled audio, imbalance between the earbuds, or inconsistent ANC performance.

Personal Anecdote: I enjoy listening to podcasts while working out, and I noticed that occasionally the sound in one earbud would be softer than the other. This imbalance made it difficult to focus on the content and disrupted my exercise routine.

Troubleshooting Tips:

  • Check Earbud Fit: Ensure that the earbuds are fitted properly in your ears. A loose fit can affect sound quality and ANC performance.
  • Clean the Earbuds: Accumulated dirt and earwax can obstruct the speakers. Clean the earbuds regularly with a dry cloth and a gentle brush.
  • Adjust EQ Settings: Use the Jabra Sound+ app to adjust the equalizer settings to enhance sound quality according to your preference.

3. Battery Drain Issues

Rapid battery drain is another common issue, with some users finding that their earbuds don’t last as long as advertised.

Personal Anecdote: On a long hike, I was disappointed to find my earbuds running out of battery much sooner than expected. This left me without music for the remainder of my hike, which was a significant letdown.

Troubleshooting Tips:

  • Fully Charge Before Use: Ensure the earbuds and the charging case are fully charged before extended use.
  • Disable Unused Features: Turn off features like ANC when not needed to conserve battery life.
  • Check for Battery Drain Apps: Some apps might drain the battery faster. Monitor battery usage via the Jabra Sound+ app.

4. Fit and Comfort Issues

Despite their secure fit design, some users find the Jabra Elite 4 Active earbuds uncomfortable or struggle to keep them in place during intense workouts.

Personal Anecdote: During a particularly vigorous HIIT session, I found that the earbuds would occasionally slip out, disrupting my focus and workout intensity.

Troubleshooting Tips:

  • Try Different Ear Tips: The earbuds come with multiple sizes of ear tips. Experiment to find the best fit for your ears.
  • Adjust Earbud Position: Adjust the angle and depth of the earbuds in your ears to find a more secure and comfortable fit.
  • Use Ear Wings: If the earbuds still don’t stay in place, consider using aftermarket ear wings designed for extra security.

5. Charging Issues

Some users have reported problems with the earbuds not charging properly or the charging case not holding a charge.

Personal Anecdote: There was a time when I prepared for a trip only to find that my earbuds hadn’t charged overnight, despite being placed in the case. This left me without my preferred audio device for the duration of the trip.

Troubleshooting Tips:

  • Check Charging Contacts: Ensure that the charging contacts on both the earbuds and the case are clean and free of debris.
  • Use Original Charger: Use the original charging cable and power adapter provided with the earbuds.
  • Reset the Case: Try resetting the charging case by holding the button on the case for 10 seconds until the LED flashes.


While the Jabra Elite 4 Active earbuds offer a range of impressive features for active users, they are not immune to common issues that can affect performance and user satisfaction. By understanding these problems and knowing how to troubleshoot them, users can make the most out of their earbuds and enjoy a seamless audio experience.

Final Thoughts

Despite the occasional hiccups, the Jabra Elite 4 Active earbuds remain a solid choice for those seeking durable, high-quality wireless earbuds for an active lifestyle. Regular firmware updates and proper maintenance can mitigate many of the issues users face, ensuring a better overall experience.

Personal Reflection: My journey with the Jabra Elite 4 Active earbuds has been mostly positive. While I’ve encountered some of the issues discussed, the overall sound quality, comfort, and features make them a valuable addition to my daily routine. With proper care and the right troubleshooting steps, these earbuds can be a reliable companion for workouts, commutes, and leisure.


For potential buyers, it’s essential to weigh the pros and cons based on your specific needs and preferences. If possible, try out the earbuds in-store to ensure they meet your comfort and sound quality expectations. For existing users facing issues, following the troubleshooting tips can help resolve most problems and enhance your listening experience.

By staying informed and proactive, you can enjoy the full benefits of the Jabra Elite 4 Active earbuds and make the most of their advanced features.

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